Privacy Policy

1.Who we are

Muhkam is a software company based in Dubai, United Arab Emirates, offering two systems in the UAE, the Gulf and other countries: Mutqan for salons and Taafi for clinics. Our AI assistant, Joud, replies on WhatsApp on our behalf.

2.Data we receive

• When you chat with Joud on WhatsApp: your number and display name, the text of your messages and any images or voice notes you send, and when they were sent. If you send a bank transfer receipt, we keep it to confirm the payment arrived.
• What you tell us yourself during the chat, such as your type of business, its name and area.
• Our sites use no advertising trackers. Your browser only stores your light or dark mode choice.
• We never ask for passwords or card details in chats. Card payments are made on the payment provider's own secure page, not in the chat.

3.Your clients' data inside the system

When you use Mutqan or Taafi, your clients' or patients' data (names, numbers, bookings, form answers) is processed on your behalf, only to run the service for you. It is seen only by you and the people you give access to, and never used for anything else. Details are in the terms of use.

4.How we use it

• To answer your questions about Mutqan and Taafi, the free trial and prices, and to open your account.
• To follow up on your request, confirm payments, and hand the chat to our team when you need a person.
• To improve the quality of replies and detect abuse and spam.
• We never sell your data, never share it with anyone for marketing, and never use it to build ads.

5.AI and data processing

Chat text is sent to a language model provider to write the reply, and the provider is not allowed to keep it to train its models. Muhkam hosts its data on private servers, and access is limited to our authorised team.

6.How long we keep it

• We keep your chats with Joud while you're in touch with us, and delete them on request within 30 days at most.
• System account data is deleted 14 days after the subscription ends, and backups after 30 days.

7.Your rights and deleting your data

You can ask for a copy of your data or for all of it to be deleted at any time. Send your request to Joud on WhatsApp or to hello@muhkam.ae, and we act on it within 30 days at most.

8.Children

Our services are for businesses and adults, and we don't knowingly collect data from anyone under 13.

9.Changes

We may update this policy, and the date of the last update is shown at the top of the page.

10.Contact

WhatsApp: Joud, Muhkam · Email: hello@muhkam.ae